My 52nd Birthday!

Birthday Post:  What I've learned from this website.I’m 52 years old this past Wednesday (9/5).  As with last year, I want to take my birthday celebration to write about what I’ve learned through this website.

My Practice

Now 3.5 years old and > 450 articles, now has a PR = 3, attracts over 16K visitors per 30 days (and growing).  Honing in on!

This site has taught me alot about transparency and developing relationships with patients.  My practice has grown and I now attract patients from all over the country and a few from overseas.  This is a significant difference compared to one year ago.  This is also a testament as to the importance of communicating via a website.

Websites Different Stages of Development

I’ve learned that a website has different stages of maturity.  Basically, with continued writing, religious answering comments and exhibiting transparency…I have succeeded in building trust and credibility.  This takes time.  One does not simply build a website and get rewarded with trust.

Most importantly, it’s not the “MD” that gives me instant trust and credibility.  The most compelling part of this website are the questions/ comments left by other readers and then my answers….the so-called “conversations.”  The articles I write catches attention by providing answers.  It’s the dialogue witnessed in the comments after the articles that are the most engaging.

This is power of social media; finding others with similar interests/problems.

The questions and comments serve as a basis for other readers to find people with similar problems.  Patients finding others with problems to which they can relate.  By answering each and every comment, I show a willingness to engage and participate with my “patients.”

There is a practical aspect, too.  Patients are able to learn a bit about me and how I practice.

Social Media and Medicine and Scarcity Marketing

18 months ago, Amy and I started Medical Marketing Enterprises, LLC, a company to teach doctors, medical practices and administrators how to develop a web presence, market their themselves and educate patients.

Armed with information via the Internet, patients (you) now have information about their health issues.  The era of scarcity marketing is over.  Patients no longer rely on doctors as their sole source for health information and, as a result, are able to be more selective over their health care providers.

What Does This Mean?

We, doctors, that is,  must learn to respond to the needs of our patients.  Foremost we must learn to be  transparent (show human qualities).  Patients are looking for people who are doctors.  Docs who are willing to display themselves as people first and docs second are going to flourish.

It’s the new “bedside manner” and “word of mouth.”

Doctors without a web site no longer exist.  It’s a strong statement that they don’t care to engage their patients.  Patients would rather go elsewhere.



By Randall Wong, M.D.

As a retina specialist, I've been very successful with my websites to educate my patients about what I do professionally.

I am a father of five, have a passion for SEO, love Dunkin' Donuts and don't care for Starbucks coffee, love tennis, but only like to watch golf. I'm a huge youth ice hockey supporter and love Labrador retrievers.

16 replies on “My 52nd Birthday!”

Happy Birthday, Dr. W. Your blogs and answers provide thousands with the answers they need. Its very comforting that someone like you would take the time to answer all the questions. Others in your profession need to follow your lead. Keep up the great work.

Happy birthday dr. Wong I have written to you several times and I always appreciate the quick response and the attention you pay to each question. We could all use doctors with as much devotion and humanity as you.

As others have said, a belated but very Happy Birthday, Dr. Wong. Hope you get some time to relax (or energize and de-stress) to celebrate it. I’ve been thinking of passing along your medical marking website info to my former boss (who is also still my vet) as a way to promote his vet practice. They do have a website and a facebook page now. And I noticed my ophthamologist finally has a website for her practice too. Great how you make yourself available to the public and my husband and I appreciate your way with our friend, who’s one of your patients.

Happy birthday Doc. You are doing a remarkable job. Many thanks for this great website. With my best regards and gratitude.


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